An Avaya executive revealed that the company is preparing customers for the metaverse.

Although Avaya is not moving its contact centers into the metaverse, it is preparing them for end customers who want to communicate within the metaverse.

Nidal Abou-Ltaif, President of Avaya Internationalwho spoke with UC Today’s David Dungay at Gitex 2022 in Dubai, emphasized the theme of “lifting without disruption”, which the company has been working on under the leadership of its new Avaya CEO and President Alan Masarek.

Abou-Ltaif believes that connecting his clients to the metaverse fits precisely this theme. He explains: “We go into the world of the metaverse making sure to elevate our client to…