In recent years, almost everyone has changed something in the way they buy: adapt to new technological solutions; test delivery instead of in store; trying new and different products, brands, and retailers that met needs we didn’t know we had. Facing enormous challenges over the past two years, the retail industry has had to innovate to keep shoppers happy.

Buzzback has been providing consumer insights since 2000, and we joined forces for a recent webinar to examine how shopping habits and choices continue to evolve. Here are insights from that webinar.

This webinar trend summary outlines three areas of change:

1. EXPERIENCE: How the shopping experience is changing.

2. DELIVERY: The new ways in which products reach us.

3….