Beyond the most basic point-and-click interactions, trading in the metaverse will likely require some form of artificial intelligence (AI)-powered voice interaction.

This can start with fairly simple voice-based biometric identification for purchases and logins at at least some retailers, banks, and other businesses. Already in use for security verification; at Charles Schwab, callers listen and repeat, “At Schwab, his voice is your password.”

But customer service, support, and sales interactions, really any kind of customer experience more complex than a dropdown menu, will likely require some form of voice interaction beyond choosing an option or describing in a few words. common keyword searches today.

See also: Modernization of payments for Marketplaces, games,…