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Nine out of ten consumers are curious about the metaverse

Organizations await the metaverse and immersive experiences be an important channel not only for consumer interactions, but also to improve the employee and workforce experienceyes

Paris, December 8, 2022 – According to a new report from the Capgemini Investigation Institute, ‘Total immersion: How immersive experiences and the metaverse Customer experience and operations benefit, 77% of consumers expect immersive experiences to impact the way they interact with people, brands and services, and seven in ten organizations say they believe immersive experiences will be a key differentiator in their markets, particularly customer-facing…