The Metaverse is a reality and there is no pun intended here! Yes, it may be added that it is a virtual reality, but a reality nonetheless that is impacting industries across the spectrum, including the banking and fintech sectors.

In a sense, the impact of the metaverse on the financial services sector represents the next evolutionary stage in the banking and fintech industry. From the era of traditional banking, where one-on-one interactions with customers at the branch were de rigueur, with little or no personalization, with a one-size-fits-all approach in terms of customer offerings, banking from physical branch interactions to online or internet banking, with all banking transactions done via mobile and internet. Even cash withdrawals did not require a…