Just five years ago, the insurance industry was in dire need of innovation. The entire industry, whether P&C or life insurance, was largely paper-based.

“To date, I think some of these larger PSU type insurance carriers will ask you to fill out a physical form. So, that’s how this industry has been because documentation is key as there is a lot of money involved,” said Divyan Kavdia, associate vice president of Max Life Insurance.

However, many things have changed in the last five years. Insurance providers across the country are now taking advantage of modern technologies to improve operations, improve the customer experience, and provide better products and services. In this conversation with India Analytics MagazineDivyan Kavdia talks about Max…