With the Ignite 2022 conference kicking off today, Microsoft has made a series of announcements related to Power Platform, Azure, and more. In addition to these, the tech giant has also unveiled a number of new enhancements to its Dynamics 365 platform, as well as two of its industrial clouds.

When it comes to leveraging other Microsoft services and vice versa, Teams seems to be leading the way this time around for the Dynamics 365 platform. Starting in November, Teams customers will now be able to access Business Central data without having to pay any costs. additional. This will be controlled through administrators to ensure that access to business records can be restricted to required personnel only.

Customer service will now also use an integrated version of Microsoft’s main communications platform to automate AI-generated conversation summaries, making the process more efficient for cases where agents need to be transferred cases with each other. Embedded Teams chats also serve as a new feature now, with the ability to link chats to Dynamics 365 records and improve collaboration between users. Both features will be generally available this month.

Moving forward, Sales Enterprise and Viva Sales users can now experience conversational intelligence without incurring additional costs. The feature will also get an update early next year, including improvements like real-time guidance, resource recommendations, and more. Microsoft has also announced a new supply chain management expert certification. As the name implies, gaining access to this certification will require candidates to first pass a couple of other prerequisite exams, denoted by the identifiers MB-330 and MB-335.

And finally, Microsoft’s updates to its industrial clouds cover the Cloud for Sustainability and the Cloud for Healthcare. The first includes general availability for an extended data model, as well as a new dashboard for organizations to calculate the emissions impact of using their other Microsoft services. Alongside this, a managed service has also been introduced to record environmental claims and credits reliably.

Regarding the latter, the following characteristics have been highlighted:

• Improved displays of patient indicators in the Unified view of patients.
• New out-of-the-box patient outreach campaigns integrated into patient journey templates.
• An up-to-date set of standards in the provider data model, commonly used by customers and partners to build or extend their own healthcare applications leveraging Cloud for Healthcare.

These are noted to aim to ease the burden on healthcare providers by enabling proactive healthcare.