Almost a year after Mark Zuckerberg’s rebranding Facebook What Metaplatforms In a move to stake the company in the metaverse, internal documents show the transition dealing with flawed technology, disinterested users, and a lack of clarity about what it will take to succeed.

While Zuckerberg has said the transition to a more immersive online experience will take years, the company’s flagship metaverse offering for consumers, Horizon Worlds, isn’t living up to expectations for internal performance.