Source: www.cmswire.com
How will the customer experience be improved as more people explore the brave new world of the metaverse with virtual reality headsets?
Without virtual reality (VR), the metaverse is just another website; however, with new VR devices being released daily, brands are optimistic that the oft-talked-about metaverse will begin to see mainstream adoption.
If and when that happens, will VR be the catalyst for an exceptional customer experience?
Let’s look at how VR can enhance customer journeys as they explore the brave new world of the metaverse, as well as the challenges VR poses for brands.
What do CX consumers expect in the metaverse?
According to a new report from Talkdesk, 51% of respondents expect customer service to be better in digital worlds, and 27% believe it will be easier…
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