Source: news.google.com
Multinational technology company Avaya has demonstrated how customers can immerse themselves in the metaverse with a technology demo that extends contact center capabilities into new virtual territory.
Showcased at the Gartner IT Symposium/Xpo in Barcelona, Avaya’s “Metaverse Experience” concept builds the link between the metaverse and the real world.
Demonstrates how organizations can extend their contact center capabilities into the metaverse using the Avaya Experience Platform.
It also shows how companies can imagine how their contact center agents can help and interact with customers within the virtual world.
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“Avaya customers can experiment with the metaverse and add contact center capabilities without having to bring in a new…
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