From the start of the National Retail Federation Big Show 2023, attendees have been reminded of how fast the world is changing under their feet.

Kate Ancketill, CEO and founder of GDR Creative Intelligence, kicked off the Sunday morning sessions with a reminder that the world of retail for the foreseeable future is not the relatively stable place that past generations knew as in a talk she covered the main disruptors that reshape what is to come.

Citing the “three Cs”: covid, conflict and climate change, Ancketill described how the recovery from the pandemic created a world of even greater inequality, as those who can work remotely gain an even greater advantage over those who must work in the place, a conflict that he called, “somewhere vs. anywhere”.

More frustrating…