Avaya has demonstrated how its customers can propel themselves into the metaverse with a technology demonstration that extends contact center capabilities into new virtual territory.

Showcased at the Gartner IT Symposium/Xpo in Barcelona, ​​Avaya’s Metaverse Experience concept builds the link between the metaverse and the real world.

Through a variety of customer journeys, it demonstrates how organizations can extend their contact center capabilities into the metaverse using the Avaya Experience Platform. This demo showcases the art of the possible, where businesses can imagine how their contact center agents can support and interact with customers within the virtual world.

As described by Gartner at the Gartner IT Symposium/Xpo, the metaverse brings innovative new opportunities…